Memphis International Airport Notes

August 2010

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FedEx MEM Wins Prestigious International Award

FedEx Express has won the Institute of Transport Management’s “Best Global Cargo Hub” award for its Memphis World Hub.

The Memphis hub, the centerpiece of the FedEx global distribution system, was given the award as a shining example of delivery and distribution professionalism. The judging panel cited, in particular, its achievement of successfully uniting the disparate capabilities of the city of Memphis (road, rail, river and air) to create the linchpin of trade within the U.S.

“The FedEx World Hub in Memphis is the centerpiece of our global distribution and delivery operations,” said John Dunavant, vice president, Memphis World Hub. “It’s also one of the only places in the world where FedEx packages dropped off as late as midnight can still be delivered around the world as soon as the next business day. The Memphis World Hub offers direct connectivity between North America and Asia via the Boeing 777F, as well as access to the other economic centers through our FedEx “Aerotropolis” hubs in Paris and Guanghzou, and to points beyond. We are proud to win this award and it is a testament to the hard work of our employees at the hub and around the world, as well as to our commitment to our customers in offering an outstanding and reliable service.”

The Memphis World Hub connects customers to more than 220 countries and territories on six continents. It operates with a workforce of more than 15,000 people and processes over two million packages each business day. Strategically located near the heart of the continental U.S., it provides overnight service to the entire nation and serves 95 percent of the global economy on a 24-to 48-hour basis.

“Fast, secure, reliable and cost-effective cargo delivery is vital for our 17,500 members across the different sectors of the transport industry,” said Patrick Sheedy of the Institute of Transport Management. “They need to be able to rely on a global provider of such services who can deliver on time, anywhere and with an assurance of safe delivery—all at a price which adheres to budgetary constraints.”

Sheedy continued, “Following discussion of the available evidence by the ITM Awards Committee, I can confirm that FedEx Express has been judged to out compete its rivals on all the critical points listed above, plus, last but not least, the customer service aspect which we are particularly keen to promote.”

The Institute of Transport Management, founded in the UK in 1977, works in unison with government, regulatory and academic bodies to monitor and improve standards in the transport industry. It is the recognized accreditation body for the industry covering land, sea, and air.
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