Memphis International Airport Notes

October 2009

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New International Departure Gate Area Enhances Customer Experience

Delta Air Lines has enhanced the boarding process for its Memphis to Amsterdam flight by redesigning the layout of its International Departure gates B39/B41/B43. The changes were made to improve customer flow in and out of these gates and to create a “special” waiting area identified with signage and signature Delta Blue seating for Business Elite / World Business Class passengers.

Business Elite / World Business Class passengers can now board at any time during the boarding process using the center Breezeway Lane. Also, Delta’s Quality Service Agents have been repositioned throughout the boarding area to better assist passengers with answers to questions, attention to any needs, and to demonstrate appreciation for their business. Delta believes this will add significant value to the customer experience and will facilitate their ability to deliver superior service.



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