Memphis International Airport Notes

May 2008
Special Edition

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Memphis International Airport Ranked Third In Customer Satisfaction

J.D. Power and Associates has ranked Memphis International Airport third in customer satisfaction among medium-sized U.S. airports in its 2008 North American Airport Satisfaction Study.

Memphis International climbed 14 places over its position last year. Chicago Midway ranked number one, followed by New York's LaGuardia International. J.D. Power & Associates gathered the information by surveying travelers using the airport during the last 12 months. Memphis's score of 687 on a 1,000-point scale was 14 points better than the average score for medium-sized airports.

The study measures overall airport satisfaction based on airport accessibility, baggage claim, check-in/baggage check process, terminal facilities, security check and food and retail services.

Memphis International showed significant improvement in its baggage return by reducing the average wait time for bags by two minutes. The airport improved in airport accessibility and passenger check-in, including baggage check. Memphis International also saw a five percent decrease in flight delays, a very significant statistic since the industry as a whole experienced an increase in delays.

Airport Exterior

Memphis Ranked As One of the Best Places to Visit

DREAM Destinations: 100 of the World's Best Vacations, a LIFE Books publication, has named Memphis as one of the 100 best worldwide vacation destinations. According to the book, the combination of a variety of attractions and historical events, makes it a great family vacation spot. The book mentions several of the local attractions including Graceland, the National Civil Rights Museum, the Rock 'n' Soul Museum, the Stax Museum of American Soul Music, Beale Street, a riverboat ride on the mighty Mississippi, and the Duck Parade at the Peabody Hotel.

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Memphis International Airport · 2491 Winchester Road, Suite 113 · Memphis, TN 38116-3856
©2008 Memphis International Airport